Return Policy
Effective Date: 16-08-2025
At One Reach, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with a simple and hassle-free return process.
Eligibility for Returns
You may request a return under the following conditions:
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The product was received in a damaged or defective condition.
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You received the wrong item.
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The product is unused, unworn, unwashed, and in its original packaging with all tags intact.
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The return request is raised within 7 days of delivery.
Non-Returnable Items
Some products are non-returnable due to hygiene and safety concerns, or as specified by the seller. These may include (but are not limited to):
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Products that have been used, damaged, or are missing essential components
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Items explicitly marked as “Non-Returnable” on the product page
Please check the product page for return eligibility before placing your order.
Return Process
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Login to your One Reach account.
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Go to ‘My Orders’ and select the item you wish to return.
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Choose the reason for return and follow the steps.
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Our support team will schedule a pickup if eligible.
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Once the item is received and inspected, your return will be processed.
Conditions for Return Approval
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Product must pass quality check upon return.
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Items returned without original packaging or invoice may be rejected.
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Repeated returns without valid reasons may result in restricted return privileges.
Need Help?
Our customer support team is available to assist you with your return or any concerns:
📧 onereach66@gmail.com
📞 +91 96460 12123