Refund Policy
Effective Date: 16-08-2025
At One Reach, we strive to ensure that your shopping experience is smooth and satisfying. If your order is eligible for a return, we offer a transparent and timely refund process.
When Are Refunds Issued?
Refunds are initiated when:
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A returned item passes the quality check at our facility.
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An order is cancelled before dispatch.
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The product is out of stock or cannot be delivered.
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You received a defective, damaged, or incorrect item and requested a refund instead of a replacement.
Refund Methods
Refunds will be processed using the original payment method wherever possible:
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Online payments (UPI, credit/debit cards, net banking): Refunded to the same account within 5–7 business days.
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Cash on Delivery (COD): Refunded to your bank account via NEFT/IMPS after bank details are provided.
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Wallet credits (if applicable): Refunded instantly to your One Reach wallet.
How to Track Your Refund
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Go to ‘My Orders’ in your One Reach account.
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Select the returned/cancelled item.
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You will see the refund status and estimated timeline.
Delayed or Missing Refunds
If you haven’t received your refund within the expected timeframe:
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First, check your bank account or wallet again.
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Contact your bank/payment provider, as processing times may vary.
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If the issue persists, reach out to our support team with your order ID.
Deductions and Exceptions
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Shipping charges may be non-refundable unless the return is due to our error.
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If any promo code or discount was applied, the refund amount may be adjusted accordingly.
Need Help?
📧 onereach66@gmail.com
📞 +91 96460 12123
We’re here to help you every step of the way.